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We understand that life happens, and sometimes plans change unexpectedly. However, as a small business, last-minute cancellations and no-shows have a direct impact on our team and the smooth running of our salon. Our skilled professionals dedicate their time to providing exceptional service, and every appointment is carefully scheduled to ensure the best experience for all clients.

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To respect both our team and clients, we kindly ask that you review our cancellation and rescheduling policies:

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• A $50 booking fee is required at the time of booking. This amount is fully redeemable against your service on the day or can be kept as a rolling deposit on your account.

• Cancellations within 48 hours of your appointment will result in your booking deposit being retained.

• Rescheduling within 24 hours is considered a late cancellation and will also result in your booking deposit being retained.

• Service changes within 24 hours or on the day of your appointment: If you choose to remove or downgrade a service (e.g., switching from a full head of foils to a half head), you will still be charged for the original booking, as that time was reserved specifically for you. While we will always do our best to accommodate service additions, adjustments are subject to availability.

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Appointment Confirmations

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All clients will receive a confirmation via SMS and OR email, three days prior to their scheduled appointment.

 

Please note: This number does not accept voice calls or SMS replies. Failure to confirm your appointment may result in it being canceled.

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When you book with us, you are securing dedicated time with our expert team, and in doing so, we often turn away other clients. We appreciate your understanding and respect for our policies, allowing us to continue delivering the highest level of service to all our guests.

If you have any questions or need to make changes to your appointment, please reach out as soon as possible.

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                                                           Thank you for your support and cooperation!