Health and Safety is Our Priority

Lou and I wanted to personally  assure everyone that the health and safety of all of our guests and team members  is our upmost priority ALWAYS,  and  are taking even more precautions to ensure everyone who enters our environment is kept safe and well….. 

Prior to coming in, we would like to share with you the measures we have adopted at Agencie to address the current social distancing and health safety concerns, so that everyone is safe within our creative space.  

Our creative space is just short of 200 sqm, which allows for up to 50 people under the social distancing guidelines, so please be assured we are able to operate comfortably by ensuring guests are spaced at 1.5 meters apart. 

We will ONLY be using the Buckley Street entrance for all guests to enter and exit through.


We are requesting all guests to cancel & reschedule their appointment who have either:

  • Been in contact with a confirmed case of COVID-19

  • Returned from overseas in the last 14 days

  • Are feeling unwell, have a fever, cough or difficulty breathing

  • Should be self-isolating for any other reason.

If you are impacted by these COVID related circumstances, we will waive our standard cancellation fee policy. 

Preparing for your appointment with us:

  • If you are having any colour services with us and you are wearing a face mask, we recommend you wear a disposable face mask, to ensure no colour falls on your  mask and may damage it. If you do not have a disposable mask, we can supply one.

  • Please arrive with dry hair for your appointment.

Upon arrival to our salon:

  • You will be asked to register your details using our digital contact tracing app from Service Victoria.  For this, you will require the Service Victoria app on your smartphone. You can install the app from the Apple App store or Google Play store or click here to download  it.  Then, simply  point  your smart phone camera at our scan code at reception and you will automatically be checked in. 

  • Request everybody upon entry to either wash or sanitise their hands

  • Will take your temperature upon arrival and will re-schedule anybody with a temperature over 37.5 degrees.  

Clients will be asked to sign a consultation agreement confirming the above items.

During your appointment, we will:


  • Only be accepting payments via card or Afterpay.

  • Ask you to please attend your appointment on your own without anyone accompanying you, eg children. 

  • Face masks are now required indoors by both clients and stylists.  If you have an exemption from wearing a face mask, please show the exemption documentation to our co-ordinator upon arrival to our salon. 

Along with all of the above, we will continue with our standard practices of wiping down each station with medical grade disinfectant in between guests, following the WHO  hand washing instructions, sterilising all equipment in between guests and using all gowns only once prior to washing and using disposable towels. 

Maintaining best hygienic practice is of the upmost importance to us so that our team members, guests and families can continue to visit our space with peace of mind.

We thank every one of our guests for their continued support and patience with us during this time of uncertainty. 

We would also like to show gratitude and thanks to the community for continuing to support local small businesses…

This is such a challenging time for so many and the support of our community now more than ever is paramount.


Much love and health from our family to yours.


Jules and Lou